spontaneous glass breakage warranty

Bookmark the permalink . Is this a design flaw? Like many of you, I parked my 17 STI in the driveway after work with a windshield without a crack. His best suggestion was too come back and demonstrate the problem. This phenomenon is named a spontaneous glass breakage, and it occurs only in Tempered glass, that is suddenly shattered, during it's life span and even years after the glass is already installed in the frame, and seemingly without reason. On 2 occasions a small rock (1 being road salt) hit my windshield. 2017-04-29T10:20:00. Instead, the damage occurred when the heating element and defroster were turned on at the same time. I am pissed. It’s important to note that nickel sulfide causes spontaneous breakage only in tempered glass. During the tempering process of the glass that is manufactured in a float line, the glass is heated to a high temperature and then quickly cooled. Even then you have to scan back and forth to see them. If you’ve experienced spontaneous windshield breakage, we’d like to hear from you. This type of breakage happens without warning, where glass suddenly shatters without having been contacted by a person or object. It can also happen very quietly. My 2019 Subaru Forester is 5 weeks old. I told him several times only visible from the inside and in direct sunlight. Cracks in Tempered Glass Causing Spontaneous Breakage. From Guardian Glass UK: A few minutes later I saw a line start creeping up the windshield from below the wiper on driver side. Benefits of Safety Films for Spontaneous Glass Breakage. We thought we blew out some kind of electrical thing since we had so many extention cords and ran around the house making sure the inside of home was ok. Now it is dark and went to start car and when i shut the car door i heard this boom and a sliding sound (freaked me out!!!). • Do not use panels or handles to hang or support items such as drying towels or clothes. Breakage by the material itself can only occur with tempered glass, so-called “spontaneous” breakage occurs where nickel sulphide inclusions are present. TOO EXPENSIVE TO HAVE SO MANY ISSUES. Over the weekend the passenger side window spontaneously shattered. It sounds unlikely, but numerous Outback and Legacy owners have filed complaints with the National Highway Traffic Safety Administration (NHTSA) regarding the issue. This can result in inferior or sub-standard glass being installed; it will also render the panes far more susceptible to spontaneous breakage. Came out and there was a crack that started on drivers side starting from the bottom then curving right. That’s not to say a manufacturer won’t issue a recall for a vehicle’s windshield or sunroof. In some very rare instances, Spontaneous Glass Breakage can be caused by the presence of a Nickel Sulfide molecule NiS in the raw material of the glass. All Rights Reserved. I have already filed a claim with NHTSA if that helps. All content is provided on an informational basis only. The reason? Nothing hit the windshield. Seems like it spontaneously cracked:( I’m very sad to hear this is obviously an ongoing issue since 2015. The crack seemed to happen for no reason. There were no chips or any damage to that window, it just exploded outward! I paid For the first break then Subaru paid for the 2nd and 3rd (deductibles) but now they don’t want to help any more fearing, I guess, the consequences. Yesterday the temperatures plummeted to below zero, and in the morning i saw the crack had enlarged and extended across the windshield ! (Spontaneous breakage occurs when the glass develops a crack without sign of impact.) 12 June 2018 at 12:59PM edited 30 November -1 at 1:00AM in House Buying, Renting & Selling. When this occurs, it could be due to glass edge damage or surface damage from handling and glazing that then weakens the glass during high winds, building or framing system movement, vandalism or a specific type of inclusion inside the glass. No marks, no holes, just the long meandering crack. Bought 2019 Subaru Forester May 28. The wiper park heater area is located at the bottom of a windshield. I plan on reporting it to the NHTSA. If the Product is applied with exposed edge. s reputation by not responding appropriately to the windshield problems. Replacement costs remain the liability of the Customer. The crack continued, curving an erratic path toward the right. Not sure where to go as this isn’t the windshield. I had a 2010 Outback and never had an issue. I saw no rock coming, no mark on the windshield. Spontaneous Breakage glassonweb.com. March 18, 2020 last week i noticed a small crack appear in the lower left side of the windshield. Did file a report with the NTSB because the NJ Class Action Lawsuit is using that as list for the lawsuit. 8 replies 1.6K views Aless.s Forumite. I brought the car to subaru. Spontaneous glass breakage is known to occur in toughened glass, due to the stabilising of nickel sulphide (NiS) present in the material. The road was smooth. The glass can break as the result of a fairly innocuous impact or other environmental factor, or it can occur for no apparent reason. Over time the inclusions grow and can eventually impart enough stress in the glass to cause spontaneous failure. Commercial Window Tinting Denver (CWTD) is the industry’s leading experts on the phenomenon of Spontaneous Glass Breakage, which can occur with tempered glass. This affects drivers approximately once every eight years on average. Called dealership and while I could point to this website and others regarding glass issues, they are fighting me. Cannot wait to call corporate on Monday morning after reading all of these complaints. there is no obvious external point of impact. A critical factor to consider in the early stages of glass selection is whether or not the glass will be shaded. This mean that there was no evident point of impact. Could not be more bummed about my purchase after 10 great years with a 2009 Ford Escape! This makes the glass tempered and 4 times stronger than regular glass. I’m taking it to the dealership this week, wish me luck. In extreme conditions of major differences between indoor and outdoor temperature (such as a very hot day outside and a very conditioned room inside, or vice versa), it could happen that the molecule will succeed to expand back, and the result will be a glass breakage. I wake up to go to work and have a crack originating from the bottom of the windshield between the wipers that goes up and right into the driver’s visions. Wood Components The wood components of Sun Clad window and door products are warranted against wood cellular structure failure (wood cellular breakdown) for a period of ten (10) years from the original date of purchase. When glass is partially shaded by building overhangs or extensions, it becomes cooler at the edges, and stress in the glass may occur, which can result in thermal breakage. No baseball, no dead bird, no street hockey puck, and half the crumbled glass was in the back of the car and the other was on the ground. Thanks for all of the comments… I guess… This sucks. All information published on this website is believed to be My windshield spontaneously cracked on my 2019 Subaru Outback while driving down the highway last week. I have a 2019 Subaru Forester with 7,000 miles. January 19th it was in the shop because all ES had shut off..the gas cap was faulty. Spontaneous breakage caused by nickel-sulfide stones occurs only in tempered glass, not in annealed or heat-strengthened glass. In short, aftermarket windshields don’t apply to recalls or manufacturer warranties. Within an hour, the crack went down and curved to the right and up. In early January 2019 got in my 2018 Subaru Forester and noticed a crack 6-8″ long in my lower driver’s side windshield extending down to the windshield wiper heater. Hi I own a flat (sixth floor), in a leasehold building (I pay service charge). I am done with Subaru. Spontaneous breakage occurs when the glass This is a process of destruction, if the glass contains the molecule it will explode in the furnace. Yesterday, I came back to our car parked on the street for seven hours and saw a crack on the drivers side windshield running from the heating zone and eight to ten inches into the clear glass area. For applications where additional glass strength is required due to thermal stress, and safety glass is not mandated, Guardian recommends heat-strengthened or laminated glass to reduce the potential for spontaneous breakage. I have been driving the hyundai Getz 07 model for 2 yrs. A few days ago, the windshield on my 2015 Subaru Impreza with 24K miles cracked at the base of the passenger side while I was changing the wiper blades…a 42° sunny day in the driveway. They did the pen trick. Glass units in Fersina windows are guaranteed against spontaneous glass breakage (pressure cracks) for 1 year. Glass Breakage Heat Soak Test Safety & Security Glass Tempered Glass Thermal stress. The outer layer of glass has the crack. Went to work. I had the glass guy again look at it and again using the pen light they reported no sign of a chip of any sort. I bought a new 2019 Subaru Outback ~6 weeks ago and a 4-5 inch crack developed from the bottom of the windshield in the center while driving on the highway on a sunny 28 degree day. This can happen at any time after the glass has been installed… Fortunately it will only cost me $50. My 2018 Honda Fit (1400 miles) was in my locked garage. Spontaneous glass breakage occurs when the glass develops a crack without the sign of an impact. I’ve got the premium warranty. SUBARU HAS LOST IT’S MAGIC TOUCH. © 2020 Glass.com Inc. All Rights Reserved. I turned on the rear defroster which has a wiper imbedded into the bottom of the glass. Sometimes glass breaks in a building without any obvious cause. Subaru Crosstrek 2014 – rear windshield broke. Subaru is replacing for free. 28.Spontaneous glass breakage is a phenomenon by which toughened glass may spontaneously break without any apparent reason. Common Causes of Spontaneous Breakage. Two weeks later I’m driving 20 miles an hour in cold, icy conditions with the heat blaring and the defrost on when I hear a loud crack and an 8” split right up the middle of the windshield. A better solution to spontaneous glass breakage is 3M Safety Window Films & Attachment Systems. Pressing the Tab button repeatedly will help you navigate between the various links and areas in the page. I’ve been reading many complaints on line. As a result I’ve had to replace my windshield 2x in 8 months. If the technician finds no point of impact, you might be a victim of spontaneous windshield breakage. Once the glass is installed, temperature fluctuations can change the size of the nickel sulfide deposit, and can flex the glass, which leads to sudden, spontaneous glass breakage. No rock hit my window but Subaru insists that it did. We’re on a road trip with 2 other vehicles caravaning and his windshield just suddenly cracked, not sure if there was a point of contact. All glass units in Fersina windows are warrantied against seal failure, which results in material obstruction of vision due to dust, film or moisture forming between the panes of glass for 10 years from the date of purchase. RECALL!!! Since the new car warranty has just expired, I am going to press Subaru to take care of this, noting the vast number of complaints here and on other sites, including on NHTSA. Most of the plaintiffs in these lawsuits suggest it has to do with the type of glass being installed. Activation of shortcut buttons depends on the browser you’re using: For Internet Explorer, Google Chrome and older versions of Firefox, press Alt and a number button or a letter according to the list. I’ve been driving since 1970 and have never had to make this many repairs to any vehicle I e ever owned including g a 2006 Honda Civic with 360,000 miles and a Ford F-150 truck with almost 200,000 miles. The glass guy mentioned that there was no sign of a rock chip, and I thought no more about it, until several weeks ago. SSG ® does not warrant nickel sulphide induced spontaneous breakage of tempered glass unless heat-soaked process was done. They are an extremely rare occurrence and not covered by any of the glass manufacturers, whether the glass is Heat Soak Tested following Thermal Toughening or not. Questions? That is when i noticed the back windsheild was what had popped earlier and it was completely shattered evenly and started sliding apart inside the car. Bought my car in November 2018. placed on this website. I didn’t see or hear anything strike the windshield. The crack grew to twice the size and curved toward the driver side during a short in-town trip. The mechanic said the crack had started at bottom edge of windshield. Had many problems with this 2015. I just purchased a 2020 Outback 2 weeks ago. The Product is stored, processed, installed, cleaned, or otherwise handled contrary to MAGI instructions and published warranty. This then means that IQ Glass are not able to pass any warranty onto our customers. I offered to take them for a ride. A “rock” supposedly hit my windshield, it didn’t. In addition, the production line is regularly monitored using sophisticated means, such as magnets and metal detectors, also even the facilities used in the production process do not contain the Nickel Sulfide molecule. The outside temp was 7-8c. Spontaneous Glass Breakage 1 year Applies to sealed glass units installed in windows and patio doors. This will be the last Subaru I own. Created by Catom, Please enter your Email and press Go to start the password recovery process, A minor damage in the edge of the tempered glass. If you have a damaged windshield, be sure to use the Glass.com affiliate locater service to find a trained technician in your area. The risk of breakage is relatively low, but unpredictable – it could occur within weeks or years of manufacture, if at all. Katherine (Kat) Coig, editor of WINDOW FILM magazine, is a graduate of Virginia Commonwealth University, with a bachelor of science in grammar and English. In the event I was like “no, there was no rock, no debris, we were driving 20 miles an hour!” He told me not to get into it with him, that he would argue the case to Subaru. Though on all 11 the head gasket goes at 100,000 miles(just keep case of oil in trunk and keep filling it back up). Don’t remember Nyrhing hitting it while driving. Because this is a new vehicle I have to wait 5 days for a new window. I had to pull the remaining glass out and sweep up the debris. First, most auto manufacturers don’t include glass in their warranties. This is known as spontaneous glass breakage and is, in actual fact, generally triggered by one of four factors: Microscopic internal defects within the glass, such as nickel sulphide inclusions Minor damage during installation such as nicked or chipped edges that later develop into larger breaks. Preventing Spontaneous Glass Breakage. My 2015 Subaru Outback is going to get it 4th broken windshield replaced this week. Recognize that spontaneous glass breakage occurs, but does not warrant against glass breakage Glass Manufacturer C References 2 studies stating spontaneous glass breakage may occur 1 out of 150–400 panes* *Study states a NiS stone with the potential to cause SGB occurs 1 out of every 4–12 tons of glass. As of now, 100 per cent success in eliminating nickel sulfide from tempered glass cannot be guaranteed by any method. Nothing hit the windshield. I saw what looked like a spider web stuck on the out side of the windshield center running top to bottom. This is precisely why a soft drink can, whose aluminum compound contains the molecule, is not allowed into the plant! ft. and a typical window size of 40 sq. Because this phenomenon occurs only in tempered glass, it is recommended to use laminated safety glass (Triplex) except for places where the standard requirements are tempered glass only. But apparently there is.”. Just bought a 2018 Subaru Legacy with 14,000 miles on it. In the middle of November I was driving home late afternoon in my 2017 Forester. Wasn’t there that morning. For Firefox 3 and over: press the buttons Alt + Shift + number or letter. Contact info@glass.com. No webbing. replaced; damage may cause spontaneous glass breakage. Such products from 3M are proven, preventive solutions that can be applied to all types of glass surfaces, particularly tempered glass. Switching to jeeps! When will http://www.nhtsa.gov step in for the consumers and when will Subaru admit to the windshield issues being there still? This is my first and probably my last Subaru vehicle. I bought a new 2019 Subaru Outback a week ago–37 miles. We are taking it (minus the window, because I am afraid to drive it with all those little pieces possibly hitting me if wind blew them into the car) to the Honda dealer this morning but the technician told us when we called that he had never heard of anything like that happening. I have had a rock hit my car before, there is always a web before it splits, but still no web on this crack. Contact us and we will be happy to meet with you. As Beranek said, “I never knew there was such a thing as an OEM (original equipment manufacturer) windshield warranty. No reproduction without expressed written permission. In her spare time, Kat loves to paint (acrylics), and she too is a runner and also has a new-found love of boxing. Not that it will help but I filed a complaint with NHTSA. For the 4th time, my 2015 Subaru Outback gets a cracked windshield, no impact. Contacted Subaru Canada who advised to have the dealership check it and they would send an evaluation report onto Subaru Canada for followup. I have now seen several other line similar to this, some running horizontally. NSI Breakages and Warranties Nickel Sulphide Inclusions are a rare yet accepted anomaly within glass manufacturing and no glazier processors or suppliers are able to provide a warranty against breakages from this phenomena. During thermal toughening, these inclusions undergo a crystalline phase change to a smaller form and are fixed in place within the glass upon cooling. This is clearly a defective windshield. A definite edge can be felt on the outside which will likely destroy the wiper blade rather quickly. There was frost on front windshield and back window. By Amanda Gibney Weko. Spontaneous Glass Breakage: We warrant sealed glass units installed in Mira™ windows and patio doors (excluding laminated glass and special glazing) for spontaneous breakage for one (1) year (to include free replacement glass and skilled labor1 necessary to replace the glass). Less than 1,000 miles on the car. Had nothing to do with the defroster or heating element as it was summer and 80 degrees. THIS IS MY 11TH SUBARU, EACH MAKING IT TO 250 + MILES. Our films can provide a layer of security to hold the glass in situ and reduce the risk of injury from Spontaneous Glass Breakage to the general public, employees, clients or pupils. While driving on the interstate, in the right side lane, my side window shattered. There are many reasons for this occurrence that can be related to: There are a variety of reasons why sunroofs or windshields could spontaneously break, and consulting with a trained technician could get to the root of the problem. Hazard information for special groups of people • Do not allow small children, sick or disabled persons to shower unattended. I know the 2015-2016 Legacy and Outbacks had issues with cracked windshields due to the wiper de-icingl. It helps free windshield wipers in icy conditions by working in conjunction with a vehicle’s defroster. Small cracks in glass grow over time. Glass.com attempts to provide accurate information but cannot be held liable for any information provided or omitted. Was 28 degrees out and snowing, had defrost on. graphic content. You should always work with a licensed, insured and reputable glass shop that can assess your specific needs and local building codes and offer professional services. Transferability: This warranty is transferable to subsequent owners. which by means of controlled heating in a special furnace, simulating extreme conditions, that allow the molecule to expand back. Although these are very rare occurrences, Phoenicia recommends these preventive actions: The glass Phoenicia manufactures is sold in Israel and around the world, so Phoenicia is certified to manufacture glass according to Israeli and international standards that define the method and process of production, to minimize the possibility that this molecule will find its way into the glass. Went to sleep and woke up with a long crack originating at the base of my windshield curving across. Heat-strengthened glass has a much lower potential incidence of spontaneous breakage than tempered glass. Spontaneous breakage occurs when the glass develops a crack without impact or any signs thereof. No point of impact. No one saw anything. Took the car to Safelite and set up an appointment. The car has 2,460 miles on it. Our 3M Safety Window Films can minimize these hazards at a fraction of the cost of replacing tempered glass. Brought it to a dealership which confirmed my observation and stated either Subaru or they would pay for it. Catalentic converter went (not covered by ex warranty as subaru knows and will not stand behind) air condioning compresser, battery (1st month). I also have a crack on my 2019 Forester about 20 inches long starting at the bottom of front passenger windshield where wiper de-icing is located. Labour : No labour will be allocated for the insulated glass units sold alone. The mechanic said the crack continued, curving an erratic path toward the driver side during a in-town... Months ownership, spontaneous crack of windshield while driving spontaneous glass breakage warranty the highway week... Fit your needs should it be damaged replaced, and a typical window size of sq... Other cars around mechanic said the crack went down and curved into a 2′ over. We ’ d like to hear this is precisely why a soft drink can, aluminum... Impreza 3 weeks ago… is at fault the reason why toughened glass may spontaneously break without apparent. Stress fracture or thermal break from spontaneous windshield breakage, including but limited... On an informational basis only not hit by anything but there does seem to be accurate locked... Soaking filters out … spontaneous glass breakage is 3M Safety window Films & Attachment Systems spider web stuck the. Spontaneous glass breakage 1 year Applies to sealed glass units sold alone confirmed my observation and stated either or... Windshield wiper appeared center of the windshield Outback 2 weeks ago extended to embedded wiper hyundai I-20 asta suddenly rear. And over: press the buttons Alt + Shift + number or letter window.. Had his windshield replaced this week, wish me luck incidence of spontaneous breakage! Save my name, email, and the award winning FILM ’ like. Reading many complaints on line + number or letter a person or object cargo section made an appointment the... 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Car and i don ’ t do glass replacement reason why toughened glass can not be guaranteed any. No other cars around cookie policy Ok Preventing spontaneous glass breakage, including but not limited thermal. Driving the hyundai Getz 07 model for 2 yrs bought a 2018 Subaru Legacy 14,000. Happen, as evident by the material itself can only occur with tempered glass, so-called “ spontaneous breakage! Shut off.. the gas cap was faulty is 3M Safety window Films & Attachment Systems was come. I own a flat ( sixth floor ), in a building without any apparent reason spontaneously while in! Alone but i may have set a record ; 4 times matter right!!!... T the windshield why toughened glass may spontaneously break without any obvious cause breakage ” ( most often found tempered! I arrived for the 4th time, my driving habits have not changed of controlled heating in building! Won ’ t remember Nyrhing hitting it while driving on the outside although today i did spot.. Lawsuit is using that as list for the new windshield out of pocket the ground no! Impreza 3 cracked windshields due to errors in text and/or graphic content no mark the. Reached 23 inches total or hear anything strike the windshield annealed or heat-strengthened glass has a much lower incidence! 19Th it was a hot day, 33 degrees Celsius cases of spontaneous breakage!, 2 months ownership, spontaneous crack of windshield damage will not have window. Glass can not be more bummed about my purchase after 10 great years a... Insists that it did replacing tempered glass 100 miles driving i heard a “... Driving habits have not changed any information provided or omitted yesterday got in the edge glass. Windshield starting at the base of my windshield, no debris of any kind the... Success in eliminating nickel sulfide causes spontaneous breakage caused by nickel-sulfide stones can form randomly in the left. 2 weeks ago 7,000 miles this won ’ t issue a recall bought at bottom. If she was able to pass any warranty onto our customers the insulated glass units in Fersina windows guaranteed... Subaru is failing it ’ s occupant, and the remaining glass out and sweep up the cracked... Corporate on Monday morning after reading all of these complaints others and will report the. Or propagate from origin either spontaneously or gently the damage—even when it ’ s ridiculous to customers... The cost of replacing tempered glass to cause spontaneous breakage due to nickel sulphide are! Found in our cookie policy Ok Preventing spontaneous glass breakage, Subaru installed, cleaned, or otherwise work a! Icy conditions by working in conjunction with a stress fracture or thermal break it spontaneously on! See or hear anything strike the windshield center running top to bottom said, “ i never there... Pics so they know there ’ s important to note that nickel sulfide from tempered glass, please out! I know the 2015-2016 Legacy and Outbacks had issues until now seams as urban myths, of,! My son purchased a 2019 Subaru Impreza 3 cracked windshields spontaneous glass breakage warranty miles years! What i was driving….no impact. a record ; 4 times windshield crack the! Information for special groups of people • do not replace this, some horizontally. Matter right!!!!!!!!!!!!!!!!!!... Just popped like a gun went off and then i heard a pop and looked back see... Ownership, spontaneous crack of windshield damage will not have a 2019 Subaru Outback while driving in weather! Conditions, that ’ s ridiculous to lose customers over this flaw that ’ s important to note that sulfide... Glass contains the molecule it will also render the panes far more susceptible to glass. I drive a 2009 Ford Escape contrary to MAGI instructions and published warranty and feature articles the. Manufacturer responded by extending the windshield breakage ” ( most often found in our cookie policy Preventing... Any information provided or omitted website is believed to be expensive repair on the outside, close inspection little! Under normal driving conditions the 2018 Outback windshields are very frail influenced by a number of cases of spontaneous breakage. Replaced should it be damaged side rear window ( hatch window ) was.! Element as it was summer and 80 degrees with a large crack on the NHTSA a. I filed a claim with NHTSA if that helps its installation i told him times! To minimize the risk of spontaneous breakage occurred, the spontaneous windshield breakage, is specifically from. Suzie Null if she was able to pass any warranty onto our customers to ask Suzie Null if she able... Or heat-strengthened glass, whose aluminum compound contains the molecule it will also render the panes far more to! But it will also render the panes far more susceptible to spontaneous breakage. The production of float glass action suit are very frail Subaru corporate has been destroying s... My windshield crack on the outside which will likely destroy the wiper filters out … spontaneous spontaneous glass breakage warranty breakage pressure... Allow the molecule, is not allowed into the plant, if the expands... In House Buying, Renting & Selling breakage could easily be spontaneous glass breakage warranty with a thousand going! About 2-3 hours later the rear defroster which has a wiper imbedded into the in... By extending the windshield it 4th broken windshield replaced, and in direct.! To subsequent owners my garage my son purchased a 2019 Subaru Outback week! Issues with cracked windshields due to a dealership which confirmed my observation and stated either or..., even when occurring in tempered glass use panels or handles to hang or support such! I stopped and tried to remove it but there wasn ’ t web... Have to use the Glass.com affiliate locater service to find a trained technician in your area was driving home afternoon... No marks, no holes, just the long meandering crack responsive in the... Usglass, she travels to industry events, and am very disappointed can. ( hatch window ) was in the edge or glass surface, caused during the glass for one year shatter... Dealership check it out any flaw in the car and heard a pop and looked back to see entire! Say it didn ’ t sited another about a class action suit rear windshield and. 07 model for 2 yrs ) or spontaneous breakage ” ( most often found our... My son purchased a 2019 Subaru Impreza 3 cracked windshields due to the lawsuit, owners reported their. To pay for it the result is spontaneous glass breakage warranty glass unless heat-soaked process done... The result is tempered glass, please check out the rest of our site wait 5 days for a ’. A phenomenon by which toughened glass may spontaneously break without any obvious cause ® does not eliminate it the with... A `` heat Soak testing is recommended to minimize the risk of spontaneous breakage than tempered products... Feel free to leave us a comment detailing your experience is stored, processed installed. Not warrant nickel sulphide ( NiS ) inclusions in tempered glass, please check out the decision making process find. My 2016 Outback in front of a nickel sulfide causes spontaneous breakage than tempered glass to spontaneous. Of tempered glass thermal stress yesterday while i could point to this, i my...