If you’re looking to get a quote or to buy private medical insurance, please call us on one of the numbers below. Please include the following information: Please upload each invoice in a separate PDF file – this makes it much easier for us to see what you’ve submitted and what we need to pay. We have a new ambition, to help our members - your patients - be their best selves. Any relevant information relating to your complaint that we may not have already seen. If you are not a broker but need assistance, please visit our main site, www.axa.co.uk. Contact us for individual provider support queries here from AXA Health. You can view your membership statement and recent benefit statements by logging in to Member Online. Contact us for individual provider support queries here from AXA Health. and Exit 9, Shuhada District, North-East Telephone: (+966) 1 415 72 92 Please make sure your AXA car insurance policy number is indicated in the e-mail. Present in 57 countries, AXA's 160,000 employees and distributors are committed to serving our 108 million clients. AXA in the Gulf. Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturdays and Bank Holidays. By joining the AXA Select Medical Network you’ll have access to: You’ll also be listed on our online search tool, so customers can find you easily. You can contact Customer Service and start a claim by accessing Member Online and visiting the secure Inbox. To authorise treatment please call us on +44 (0)1892 503 856. Due to the sensitive nature of the information we receive, we cannot accept correspondence via email. We use cookies to give you the best possible online experience. In the Gulf region, AXA has been present for more than 68 years, offering a wide range of insurance products and services for corporate, SME and individual customers. To help us resolve your complaint, we’ll need the following information: This could mean to pre-authorise treatment or to talk about an existing claim. For more details on how our business is changing, and what this means for your practice or facility, click here.. Watch Sarah Taylor, Head of Specialist and Practitioner Relations, describe what this change means for your patients, and our work together, here. AXA is present in geographically diverse markets, with operations concentrated in Europe, North America and Asia Pacific. We hope you never need to raise concerns about our service or any aspect of your membership with us. And we want to develop new relationships with providers around the world so that our customers can decide on the right treatment provider for them, no matter where they are. Find out about all our product for individuals, including personal health checks, GP video calls and private health insurance. Please have the following customer information ready when you call: If a customer needs in-patient or day-patient treatment more than 48 hours in advance, please fill in the Pre-approval Request Form and send it to ICMTmed.health@axa.com. Find out the credentials of our various local entities. If an AXA - Global Healthcare customer needs to be admitted for in-patient or day-patient treatment in the next 48 hours, call us on +44 (0)1892 503 856 and select option 1 to speak to our provider team. Healthcode Ltd Rourke House Watermans Business Park Kingsbury Crescent Staines-upon-Thames TW18 3BA Tel: 0330 900 4900 (08:00-18:00 Monday to Friday excluding bank holidays) Graham Ashmore - Underwriting Manager If you wish to join our network, do not hesitate to contact us by writing to network@axa-assistance.ca Need to speak with one of our client representatives? Not happy with our service? Thanks to our system supporting inbound and outbound calls and the knack of our informatics specialists to create made-to-measure web applications, AXA Assistance Canada offers a service that is nothing short of awesome. If you have an enquiry please leave us your details below and one of our customer service representatives will contact you shortly. Alternatively, you can call us on 1890 24 7 365 . Leaving a health insurance company scheme, Jack Whitehall’s Feelgood Health challenges. It’s easy to submit your invoices online – just upload each one using the button below. If you’re a broker and need to get in touch, please use the information below to find the appropriate team’s phone number or email address – someone will be on hand to help. If you have one of these products, you can also contact us via our secure online messaging service. AXA, one of the largest global insurers, is a worldwide leader in Insurance and Asset Management with a purpose of empowering people to live better lives. Submit a Claim Medical Provider Direct Billing Form Complaints Reach us Call 8000 1060 Sat - Sun: 7am – 7pm Sat & Thu: 7am - 4pm Contact us AXA Branches Reduced Healthcare Costs: AXA Mansard Health reimburses the health care provider for services provided at a pre-negotiated rate. Forgotten your Provider ID? Calls made from UK landlines to 0800 numbers will not be charged. ... Support with recognition, contracts, new employees, sites and services, mergers and aquisitions and to change your details. Please make sure invoices are billed in line with the usual, reasonable local fees for that treatment. We use cookies to give you the best possible online experience. AXA XL is a leading insurance provider to the global aviation industry, offering tailored coverage for everything ,from hull damage and third party liability, to product liability. … Alternatively if you don’t wish to log in / register for Member Online please inform us of your complaint online here. We call them our AXA Select Providers. We’ll get back to you in two working days from receiving your query. Login or Register to access your exclusive member discounts, find the latest health support and access to our medical experts. If you are leaving an AXA Health private medical insurance scheme provided by your employer, please call 0800 032 1965 (lines are open 8am to 7pm weekdays and 9am to 1pm Saturdays) We’ll take a look and send you a form to complete – it’ll explain all of the information we need. Emergency and Travel Assistance Services Phone: Within the U.S.: 1-855-327-1457 Outside the U.S.: call worldwide collect 312-935-3532 Email: USTravel@axa-assistance.us Claims Services. To contact us by Text Relay simply prefix the number listed with 18001. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life, savings & health and asset management. whether we should pay you directly, or pay the member directly, for AXA Select Providers: your unique Provider ID (7XXXXXX). Please have the following customer information ready when you call: Equitable is the brand name of the retirement and protection subsidiaries of Equitable Holdings, Inc., including Equitable Financial Life Insurance Company (Equitable Financial) (NY, NY), Equitable Financial Life Insurance Company of America (Equitable America), an AZ stock company with main administrative headquarters in Jersey City, NJ, and Equitable Distributors, LLC. For customer inquiries, support, and complaints: (+632) 8 5815-292 (+63) 917 1709292 (Globe) (+63) 998 5889292 (Smart) Operating Hours: 8:00 AM - 5:00 PM, Monday – Friday, except holidays AXA XL helps you take your business further. We may record and/or monitor calls. Take a look at the latest updates and guidance we're providing our customer's. You are also able to upload and send documents such as invoices and claim forms. You can fax your proof to us on 0330 024 1261. If you need approval for treatment in the next 48 hours, If you need approval for treatment in the future, If you need approval for out-patient treatment, faster payment when you submit your invoices, a dedicated email address, so we can respond to your invoicing and payment queries faster, a 24-hour contact centre for questions about our customers and their cover. Phone: Outside the U.S.: call worldwide collect 312-935-3532 Find out the correct departments to contact us here at AXA Health, or you can call us now on 0800 132203 for … If you have a non-eligibility question please contact us via email at globalnetworks.health@axa.com. Please note that the contact details listed below are for brokers only. Contact Client Services for assistance with your administration. 855-866-2615. providerservices@directdentalplans.com. Contact us. In emergencies, use the number … We hope you never need to raise concerns about our service or any aspect of your membership with us. Please write your AXA car insurance policy number on the proof before you fax it to us. Log in / Register here. Report a claim and obtain claim forms Phone: Call toll free: 1-855-327-1457 Call collect: 312-935-1719 Email: travelclaims@axa-assistance.us If you would like to know more information about our complaint resolution process please view our complaints page. Call us today: 1 (877) 472-2623 Please email us with your invoice query at HASinternational.health@axa.com. We’re becoming AXA Health. A member of our global network management team will be in touch soon. AXA, one of the largest global insurers, is a worldwide leader in Insurance and Asset Management with a purpose of empowering people to live better lives. From South America to Singapore, individual and family members can contact Aetna International via phone, fax, email or post using the contact details on this page. We cover air transport professionals and service providers, all over the planet. In the Gulf region, AXA has been present for more than 68 years, offering a wide range of insurance products and services for corporate, SME and individual customers. AXA Assistance USA, Chicago 122 South Michigan Ave, Suite 1100 Chicago, Illinois 60603 1 (312) 935.3500. 8 Shenton Way #24-01 AXA Tower Singapore 068811. If you are an AXA network provider, you can find information on how to claim and who to contact on our 'Medical providers' page. AXA Customer Centre is located at: #01-21/22. If you need to speak to us about authorising out-patient treatment, please call us on +44 (0)1892 503 856 or email us at icmtgeneral.health@axa.com. Call our Personal Advisers on 0800 132 203, Or if you're calling from overseas +44 1892 512 345. Contact Us Member Services. Once you’ve sent it back we’ll be in touch within 10 working days but please make sure it’s complete or it could take longer for us to help you. Get contact information for Aetna International's member services offices. Hours: Mon – Fri, 8am – 5pm Pacific Time, closed on holidays Provider Services. See our cookie policy for more information on cookies and how to manage them. This could be to reset your Member online password, to change any element of your policy ie. However, if you do, please contact us and we will do our best to resolve things for you. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. If you’d prefer not to receive this information please tick the boxes below. Contact Us Visit our Contact Us page to reach provider contracting offices, service representatives, our Provider Inquiry Unit, and other departments for additional assistance. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life, savings & health and asset management. If you feel your enquiry requires escalation, you can raise a formal complaint here. 855-844-0626. memberservices@directdentalplans.com. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. Address, or if you are thinking about leaving us. If you don’t currently have private medical insurance or you are thinking of switching to us, please call 0800 111 4004 (lines open 09.00 - 19.00 Mon - Fri. Closed Sat - Sun), If you are leaving an AXA Health private medical insurance scheme provided by your employer, please call 0800 032 1965 (lines are open 8am to 7pm weekdays and 9am to 1pm Saturdays). If you’re unhappy with anything to do with our service or your Health-on-Line policy, please let us know on 01202 544 444, quoting your name, address and membership number.Alternatively you can email us at customer.relations@axahealth.co.uk and we’ll do everything we can to help.. 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